Introducing our superior independent battery after-sales service, now available in the USA, UK, Belgium, and Australia. With our double guarantee of quality, you can rest assured that your battery-related concerns will be promptly addressed, no matter where you are located. Say goodbye to worries about finding a reliable battery repairer in your neighborhood, as our extensive service network ensures convenient access to professional assistance. Best of all, during the warranty period, you won’t have to bear any costs, making our after-sales service truly hassle-free. Trust us to keep your batteries running smoothly and efficiently.
In the event of battery failure, we kindly request you to promptly get in touch with your dedicated sales representative. They will guide you through the necessary steps to assess the battery’s condition and assist you in securely packaging the failed battery for the next phase of the process. Your proactive communication is crucial in ensuring a smooth resolution.
Upon contacting our sales team, they will request the address where your faulty battery is located. Rest assured, we will swiftly provide you with a convenient shipping label, making the return process seamless. All that’s left for you to do is await the arrival of the courier who will pick up your defective battery, saving you the hassle of arranging the shipment yourself. We strive to make the battery replacement process as effortless as possible for you.
Once the battery repair center receives your battery, their expert technicians will thoroughly examine it and provide comprehensive feedback on the identified issue as well as an estimated repair timeline. Typically, the repair process will take approximately 3-5 working days, ensuring a prompt turnaround time. Rest assured that our skilled professionals will diligently address the problem to restore your battery’s optimal functionality. We value your time and strive to deliver efficient repair services without compromising on quality.
Once the battery repair is completed, we conduct rigorous testing, including multiple checks to ensure that all the reported customer issues have been resolved effectively. Only after passing these stringent tests, we will securely return the repaired battery to your designated address via a reliable courier service. Rest assured, there will be no additional costs incurred during the warranty period for this repair and return process. Your satisfaction and peace of mind are our top priorities, and we aim to provide a seamless experience while upholding the terms of our warranty.
Jente strives to make the world’s safest lithium ion batteries. That’s why our products have been rigorously tested and certified by authorities around the globe, including CE marking in Europe as well as UN38 3 safety standards for shipping risk management systems are conducted without any environmentally harmful chemicals or gas generation methods used during the production process. We will be more than happy if you need some certificates-we’ve got them right here!
The battery comes with a base ebike tube mounting plate for screwing to the ebike tube frame.This battery is flexible and can be installed in any part ebike tube
Battery fixed ebike tube kit hidden in the tube frame, the battery can be well hidden inside the ebike tube.This makes the ebike look very beautiful and the battery is well protected inside the ebike tube.
Additional battery frame is fixed above the ebike rear wheel. The battery is fixed on the frame, battery with tail light.The battery is removed by sliding it out through the base rail.
ebike seat under the base fixed battery, the battery can be removed from the base, can be fixed in any ebike round tube part. Another ebike seat removal method is to slide out from the rails
We have Korean Samsung, LG and Japanese Panasonic, Sony 18650 21700 Li-ion cells. China’s BAK,DLG,EVE,MOLI 18650 Li-ion cells. At present, the hot market is Samsung 35E, 30Q, 29E and other models of cells. We can also help you to source other cell brands you specify.
Battery cells are mainly distinguished by capacity, material, brand, discharge rate. ebike batteries mainly use power cells with high discharge rate. If your motor power is very high, and need ebike range for a long time should choose Samsung, LG, Panasonic and other high capacity high discharge rate of 3500mah 18650. usually Chinese brand 18650 cell capacity and discharge rate is lower.Please contact us for details and we will recommend the best cost effective battery solution for your situation.
Our battery cells are all brand new A grade. We strictly select cells with the same voltage and internal resistance and capacity to form the battery pack before producing the cells.
Before production we check that each cell is in good appearance, in addition we use 100% brackets to hold the cells in place during cell production to keep the cells free from crushing and good heat dissipation. The new 18650 top is with pressure relief safety valve to stop the fire and explosion caused by short circuit and overheating of the cell.
Send us an email and we will assign a salesperson to hand it over to you. After confirming your order details start payment for production, we support Paypal, T/T, credit card, and other payment methods. Production time is 5-7 working days for samples and 20-30 working days for bulk batteries. We also have long-established freight forwarders who provide good door-to-door service, air freight with and without taxes, express delivery, sea freight, train freight, etc.
We are keen to answer any questions you may have and you can also get a quick quote on batteries and we will expertly recommend cost effective batteries depending on your project! (We will usually reply within 1-6 hours)